At Service Platform ("we", "us", or "our"), protecting privacy and data is a core principle. This Privacy Policy explains in full detail how we collect, use, store, process, disclose, retain, and protect information when you access or use our website https://serviceplatform.com, software systems, hosted platforms, subscription-based services, or any related products or services.
1. Scope and Applicability
This Privacy Policy applies to all visitors, customers, subscribers, clients, and users of our website and services, including but not limited to hosted platforms, rental systems, subscription services, custom-developed solutions, ERP/LMS/SIS/Odoo-based systems, and any associated dashboards or tools. This policy operates in conjunction with our Terms of Service and does not override any signed agreement, contract, or commercial proposal.
2. Information We Collect
We collect information necessary to operate, maintain, secure, and improve our services. Information may be collected directly from you or automatically through system usage.
- Personal and Account Information: Name, email address, phone number, company name, billing details, payment records, account credentials, and communication records.
- Technical, Usage, and Log Data: IP address, device type, operating system, browser details, access timestamps, system activity logs, performance metrics, error reports, and security logs.
3. How We Use Information
Collected information is used strictly for legitimate business purposes, including service delivery, account management, system hosting, access control, feature enforcement, payment processing, customer support, system monitoring, performance optimization, security auditing, fraud prevention, compliance with legal obligations, and internal analytics.
4. Service Models and Data Handling
Our systems may be delivered under different commercial and technical models, each with specific privacy and access implications:
- Rental / Subscription (Hosted) Model: Systems are hosted and managed by us. We control infrastructure, security, and feature availability. Clients receive usage rights only. System-level configurations and administrative privileges may be restricted.
- Purchase Without Source Code: The client receives a deployed system without access to the internal source code. Certain advanced settings and system-level controls may be restricted to protect intellectual property.
- Purchase With Source Code: Access to source code is granted only as explicitly agreed. Ownership of reusable components, libraries, frameworks, and architectural concepts remains with us unless stated otherwise in writing.
5. Intellectual Property and System Protection
All software, system logic, databases, architecture, interfaces, workflows, and proprietary methodologies are protected intellectual property. Unauthorized access, copying, redistribution, reverse engineering, disclosure, or reuse of any system components is strictly prohibited and may result in legal action.
6. Client Data Ownership
Client-generated content and data entered into systems remain the property of the client. We do not claim ownership of such data. Access to client data is limited to what is reasonably necessary for hosting, maintenance, technical support, security investigations, or compliance with legal obligations.
7. Data Security Measures
We implement administrative, technical, and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction. However, no digital system or transmission method can be guaranteed to be 100% secure, and we do not warrant absolute security.
8. Data Sharing and Disclosure
We do not sell or trade personal data. Information may be shared only with trusted infrastructure providers, payment processors, analytics services, or legal authorities when required by law, court order, or to protect our rights, users, systems, or the public.
9. Cookies, Analytics, and Tracking
We may use cookies, local storage, and similar technologies to maintain sessions, enhance functionality, analyze usage patterns, and improve user experience. You may disable cookies through browser settings, though some features may not function properly.
10. User Rights and Requests
Subject to applicable laws, users may request access, correction, deletion, restriction, or portability of personal data, or object to certain processing activities. Requests must be submitted via email to: mail.support_email. Identity verification may be required.
11. Service Termination, Suspension, and Data Retention
Upon service termination or suspension, data may be retained for a limited period for legal, backup, or operational reasons. We reserve the right to delete data permanently after retention periods expire. We are not responsible for data retrieval after account closure unless explicitly agreed.
12. Policy Updates and Modifications
This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact and Privacy Inquiries
For privacy-related questions, requests, or concerns, please contact us at: mail.support_email